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Privacy Policy

Who we are

Our website address is: https://dogcampus.co.uk

This is an information website facilitating the membership option for The Dog Campus.

1. Course Bookings:

  1. Places are allocated on a first come, first served, basis. Fees are payable in advance.
  2. You will receive an email confirmation upon booking. This includes important information about your class so please read it carefully.
  3. Please make a note of the date, time and venue of your class upon booking to ensure you attend the correct course.
  4. By purchasing a product from The Dog Campus, you agree to receive email communications from us. You can unsubscribe at any time.

2. Cancellation Policy:

  1. Cancellation of the course by The Dog Campus – we will offer an alternative date. If this is not suitable you will receive a full refund. Cancellation may occur if the course is significantly undersubscribed.
  2. Cancellation by you up to 10 working days prior to the course start date – refund minus £10 administrative charge.
  3. Cancellation by you within 10 working days of the course – refund minus £30 cancellation fee.
  4. Cancellation after course start date – no refund. There will be no partial refunds or transfers for missed classes or for 1-2-1 training sessions with less than 72 hours notice.
  5. If we find the group environment does not suit your puppy or dog we will discuss this with you and suggest an alternative training option.

3. Legal & Safety:

  1. Dogs and puppies who attend our training sessions and courses must be fully up to date with vaccinations and we may require proof.
  2. Owners hold full responsibility for their dogs at all times.
  3. Owners may only bring one dog into class at any time.
  4. Dogs must be kept on lead at all times unless instructed otherwise by your trainer.
  5. Choke chains, pinch collars, head collars (eg. Halti) figure 8 collars, and extendable leads can be dangerous and have the potential to injure dogs or owners and will not be allowed in training. Shouting at, manhandling, or hitting your dog damages your relationship and will not be allowed in training.
  6. You are responsible for your child and supervise him/her at all times. Carefully supervise your dog around other people’s children. Please don’t let your child approach another dog without checking with the owner that it is safe to do so.
  7. Please observe Social Distancing Guidelines at all times. Hand Sanitiser will be available but please do bring your own.
  8. If you show any signs of Covid-19 symptoms, or any other communicable disease for that matter, please follow Government guidelines to self-isolate and discontinue the in-person courses. We will make every effort to let you then finish your course using various methods such as Online Training or catch-up sessions, to be organised at our discretion.

4. Training Rules:

  1. Meetings between dogs are allowed only if both dogs show they wish to meet. All such meetings must please be limited to approximately 3 seconds. Please don’t let your dog approach another dog without checking with the owner that it is safe to do so.
  2. If your dog pulls badly on lead we recommend a suitable harness (ask for details).
  3. Please make every effort to attend all training sessions and complete the course in order to get the best results for both you and your dog. Regular practice in between sessions will help your and your dog’s progress.
  4. Please clean up after your dog if it toilets in one of the sessions or in the surrounding area (and of course at any time, anywhere!).
  5. Please bring plenty of treats (eg. food and toys) for training and be generous with your rewards!

5. Liability:

  1. We may wish to photograph or film your dog for our records or for marketing purposes. Please let us know if you do not wish your dog to be photographed or filmed.
  2. Dogs should not be brought to any Course classes or Membership Sessions if they are in season or unwell. We suggest that owners can still attend the Courses without their dogs – this helps in continuation of the training.
  3. If your dog has ever attacked another dog and caused injury requiring veterinary treatment, please let us know as they may need to be muzzled when attending classes.
  4. We make every effort to ensure the safety of you and your dog during classes, but sometimes accidents do happen. All instances of accident or injury must be reported at the time they occur.
  5. By making a booking, you are accepting that participating in an activity with dogs, puppies, children and adults poses a risk of injury to yourself and your puppy or dog, and you agree to indemnify The Dog Campus for all personal injury and damage to property owned by you while attending our classes or Membership Sessions. You also agree to make any person who accompanies you to The Dog Campus or our associated activities, are aware that they are also there at their own risk.

We look forward to seeing you at one of the courses or on your Membership Sessions.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.